Service plan specialist  EMaC has promoted Emma Sidley-Wiltshaw to the brand new place of head of steady enchancment.

She joined the enterprise in 2015 as a service plan advisor earlier than heading up studying and improvement, the place she performed a pivotal position in launching and working the Aftersales Academy, EMaC’s coaching programme to assist sellers and drive buyer retention.

Extra just lately she was organisational improvement supervisor, concerned with ongoing consumer and accomplice relationships and supporting giant scale new enterprise and product implementations.

“Emma’s been a valued member of the EMaC crew for a few years and has performed an necessary position in supporting our development, so I’m delighted she has been promoted to Head of Steady Enchancment,” mentioned John O’Donnell, EMaC’s managing director.

“She will probably be enjoying a key position within the improvement of our suite of retention merchandise by offering consultancy providers to our automotive companions and inner stakeholders.

“As we proceed to develop our product portfolio and consumer base, this newly created place will allow Emma to assist consumer implementations and alter initiatives by offering her experience and steerage, alongside along with her unbridled enthusiasm,” he mentioned.

Commenting on her new position Emma mentioned: “Delivering distinctive consumer satisfaction and interesting with our companions is one thing I’m captivated with. I’m excited to maneuver into my new position and use my expertise and information of EMaC’s product portfolio to ship outcomes for our companions.”